Provided by The Pharmacy Chick
I was pondering what I might write this week when my post dropped into my lap ( almost literally). I was bemoaning yet another transfer and made the comment to tech extraordinare that with all these new people, I feel like a new employee..I dont KNOW everybody anymore…( and to be honest with you, some of these Big Box Rejects aren’t terribly impressive). She said ” I suppose thats how floaters feel”. And it hit me: Yup, thats exactly how I feel..like a floater.
I dont know these people..and as I just said, I’m not enamored with many of them, for a majority of them are on welfare and seemed to arrive with a “high maintenance” clause I think… I don’t know their quirks, their likes/dislikes, their tendencies, or their habits. After being in the same place for 15 years I pretty much KNOW most people. I know that L.M. nearly always makes a bee line from the Dr office to the pharmacy so when I see a script for her, I try to scoot it along. I know that B.B. always calls in several days in advance so I dont stress on getting his done right away. I know that M.J. wants to pick all 4 of his Rx’s at one time so I keep track of his auto fills so they date out on the SAME day. I know that J.D. doesn’t want ANYTHING on his bottles but the label ( for some reason he has an aversion to auxillary labels) so I stick the aux labels on the receipt. I know that M.H. keeps all her meds in a shoe box with a lid so she wants short bottles ( no 60 dram please). I know that S.T. can’t have auto fill because of her insurance but can’t seem to remember her meds so the Chick is her auto fill. I know that D.M hates vague messages so if I call him, I have to be specific ” HIPAA be dammed, tell me what you called about..quit leaving me guessing, the only other creature here is the dog! he says”.
I could fill a page like this, so having a couple hundred new clients in the last 40 days has been a bit frustrating. First off, they are a tad pissed at having to get a new pharmacy. Sure, I can understand that, but its not MY fault so getting pissy at being asked for basic patient info isn’t really necessary. Once you are in the computer, we are all good so just chill.
Secondly, they dont know ( or care about) our routine, so assuming that how they did things at BIG BOX will be how they do things at Chickville pharmacy is probably not going to fly. I really do not need to hear ( for the 100th time) how much it sucks that I do not have a drive thru. Unless the company is going to build a road directly thru the store and blow out the freezer ( which I am in front of), we will never, ever have a drive-thru. I am also sorry that my clonazepam is pink instead of yellow, but chances are the world will not tilt off its axis because of it, even tho you think your life will never be the same.
Its a crazy world..I know that eventually this storm will reach some calm. I will probably get to know most of these new patients. Some will love us, others will never get over how Big Box did it and will probably switch a few more times before they find something acceptable. In the mean time, I just come home tired…one more day closer to retirement.
The Pharmacy Chick is a retail pharmacist in the Western United States, gutting it out in fairly busy store. She ticks off each day as one more day closer to retirement, after 22 years in the biz. She remembers typewriters, rolls of labels, want books, and everybody paid cash. Now all she wants to remember is what all her passwords are!
The viewpoint expressed in this article is the opinion of the author and is not necessarily the viewpoint of the owners or employees at Healthcare Staffing Innovations, LLC.
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