Provided by The Pharmacy Chick
Some days you wonder if EVERY one of your customers was beat with a “stupid” stick on their way in. Today was that day.
We have tried to be proactive on insurance issues, leaving messages to tell people to bring in their new insurance cards. If we leave you a message telling you that your insurance rejected and we need a new card, do NOT call me back and chew me out because you claim “nothing has changed”. if NOTHING had changed I wouldn’t be calling you. ( then actually tried to give me the OLD card..like I wouldn’t already know that??
A customer dropped off a prescription for something I had to order. I told him it would be here tomorrow at NOON. He appeared to hear all I had to say and said ” Ill be back after work tonight”…( FOR WHAT?) If I have to order a drug for tomorrow, it means TOMORROW..honestly..my wholesaler is not going to zip-line me that drug in two hours. must have rode the short bus in..
NO, I do not have any generic Adderall, and NO, I do not know who has any. ( seriously? why ask that question?) I do not have a secret computer access code to the inventory of my competitors…and my Planters Honey Peanut jar crystal ball isn’t telling me when I will get any. THANKS DEA! LOVE YA..not so much!
we are undergoing a remodel right now…setting the stage for the next one–there is a huge plywood wall where our wait room USED to be: “Can I use your blood pressure machine?” Sorry , not at this time, we are remodeling ( duh). we have no wait room right now and no power in that area of the store.” Does that mean NO? ( and huffs away mad)
On the same note: Huge wall of plywood blocking half the store, saws whirling, construction people and orange tape/cones everywhere, big signs saying “pardon our mess”..and 300 people have asked ” Whats going on?’
Customer KNOWS his insurance has been termed..we called ahead for the new card…he knew it…and failed to bring it. And he is mad at me because I wont just “give” him the rx.
Actual conversaton: ME: do you have your new insurance card? HE: YEA, do you need it?….( blank stare)
I have a pile of 30 transfers to get from various WAG’s. Somebody drops off 4 more, wants to get it in 20 min. I tell him that 24 hours is the requirement for transfers right now. He leaves….and comes back in a half hour asking somebody ELSE if it is ready. its under a pile of 30 transfers, and the tech knows it so she goes thru the pile ONE BY ONE in front of him…and finds it. He gets the drift…finally.
He must have only been slightly beaten with the stupid stick…he recovered.
The Pharmacy Chick is a retail pharmacist in the Western United States, gutting it out in fairly busy store. She ticks off each day as one more day closer to retirement, after 22 years in the biz. She remembers typewriters, rolls of labels, want books, and everybody paid cash. Now all she wants to remember is what all her passwords are!
The viewpoint expressed in this article is the opinion of the author and is not necessarily the viewpoint of the owners or employees at Healthcare Staffing Innovations, LLC.
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